Our platform has been designed so that if the internet connection is lost (either at the Service or User Location), once the connection is re-established the stream will automatically continue from its current position. 

Unfortunately, internet connection is something completely outside of our control (and therefore we do not provide a guarantee issues caused by a poor internet connection).  But if the connection is down for a prolonged period of time, where possible we will still try to provide you with a recording of the service after the event from your log in screen.